General Refund Policy (Bus Trip Refund Policy is not included, see below for Bus Trip Refund Policy): No refunds will be issued once a program begins, including season passes. In all cases, 20% of the program fee will be levies to defray Administrative processing fees and loss of revenue. Refund checks will be mailed the Friday after the request is received. Bus Trip Refund Policy: If we are able to re-sell your ticket(s), you will receive a 100% refund. If we are unable to re-sell your ticket(s), their will be no refund. All transactions are made in US Dollars.